Mail-In MacBook Repair: How Shipping Your Mac to Us Works
No Apple Store nearby, no Mac workshop in your town? You can send your MacBook in for repair from anywhere in Germany. This guide walks through the whole process: creating the label, packing safely, dropping off – and what happens next. Shipping costs you nothing, in both directions.
Mail-in MacBook repair: the process in four steps
- Create the label: Fill in the shipping form; your prepaid DHL label arrives instantly by email.
- Pack the device: Cushion it well – ideally place the original box inside a second, sturdy box. No thin envelopes.
- Drop it off: Stick on the label or show the QR code at a DHL branch, parcel shop or to the courier. No printer needed.
- We get back to you: Free diagnosis, then a no-obligation quote. You can check the status any time at sadaghian.com/status.
What does shipping cost?
Nothing. We cover DHL shipping in both directions – including when you decide against the repair after the diagnosis. The diagnosis itself is free as well. You only pay if you commission a repair, at the price quoted beforehand.
How to pack your MacBook safely
- Best case: use the original box and place it inside a second, sturdy box.
- No original box? Wrap the device in bubble wrap and fix it with padding so it can't shift inside the box.
- Only include the charger if it's part of the problem (e.g. charging issues).
- No thin envelopes or shipping bags – a MacBook belongs in a box.
The shipping page has two short videos showing how to pack.
How long does a mail-in repair take?
Including shipping both ways it's usually 3-6 working days, depending on the repair. After arrival we diagnose the device, you receive a quote by email and decide at your own pace. The status portal shows where your device is at any time.
What about my data?
The shipping form asks whether your data matters, whether a backup exists and whether we may reinstall the system if needed. For the vast majority of repairs your data stays untouched: we repair at component level instead of swapping parts. Your data is treated confidentially.
Which devices can be sent in?
MacBook, MacBook Air and MacBook Pro of all years, plus iMac and Mac mini. Several devices can travel in one parcel – the form creates a combined label. For an overview of all repairs, see the MacBook repair overview.
In Hamburg? Come by instead
If you live in or around Hamburg, skip the shipping: drop the device off at the workshop in Hamburg-Altona – many repairs are done the same or next day. Address and opening hours are on the contact page.
Send it in now
Create your free DHL shipping label – the form takes two minutes and the label arrives instantly by email. Questions first? Reach us by email, phone or WhatsApp.